Help
It's very easy. Simply complete your details in our 'sign-up' section. We'll send you a link to the application form so you are able to securely confirm your membership. Please note that you must be a member of the ALL loyalty program. To join, please visit all.accor.com .
How do I access the member's area?To access the members' area, log into your account by entering your e- mail address and password in the member login area. Please note, to join ClubOpinions you need to be a member of the ALL loyalty program. To join, please visit all.accor.com .
What is my ALL card number?This is your 16-digit ALL number, where all your Reward Points transactions are managed. If you are not already a member please visit all.accor.com in order to join.
Why do I need to give you my ALL number when I join?As a member of the panel you will be rewarded with Reward Points. In order for your Reward Points to appear on your ALL account, we ask you to register your ALL number during the joining phase so that your details can be verified.
How can my family and friends join ClubOpinions?New panel members are always welcome! Your family and friends can simply visit our website to register. Please note that there can only be 2 members per household and each member needs a separate email address and ALL number in order to join. All registrations are subject to our vigorous data quality controls. Please note, they must be a member of the ALL loyalty program in order to join the panel. If they are not already a member, please visit all.accor.com before signing up to the panel.
What should I do if I want to change my email address?To change your email address, please contact our helpdesk for assistance.
ClubOpinions conducts surveys because businesses, governments, public bodies, and similar organizations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.
How often will I be asked to take surveys?We send out survey invitations on a regular basis, but cannot guarantee who or when any specific member will receive invitations. This is because each survey is customized and based around the research goals for each individual client. Depending on your profile, there may be times where we ask you to complete surveys more frequently and then times where we ask you to complete surveys less often. For this reason, we ask you to keep your profile as up-to-date as possible. Please note, some firewalls may prevent delivery of our survey invitations, so be sure to add us to your 'safe senders' list.
What is expected of me when participating in surveys?When participating in surveys we ask that you please give careful attention to every question you answer. As a leading market research company our reputation is based upon providing accurate data and, in return, we try to ensure that you receive a fair reward for your time and your care in answering our surveys. Quality mechanisms are put in place to validate your responses, so failure to answer honestly may result in your answers not being accepted and you being screened out of the survey. If we identify dishonest behavior we cannot pay you the reward for the survey, and if this behavior continues, we may deactivate your account. (Please read our Terms & Conditions for further information.)
Why was I unable to complete a survey?Market researchers are often looking for the opinions of a very specific group of people - for example, users of a particular brand or product. Questions will be asked at the start of each survey to check whether it is relevant to you. If it is not relevant for you, you will be "screened out" with a message explaining you haven’t qualified this time. This is a normal part of market research, but please note that the more we know about you the better we can be at sending you relevant surveys, so we recommend that you ensure that your profile data is up-to-date. The data from non-completed surveys is discarded and not used in the final analysis of the survey or for any other purpose.
You can earn Reward Points for every survey you complete. Earn 25 Reward Points for every short survey (<15 min) and 50 Reward Points for longer surveys (>15 min). The more surveys you complete the more Reward Points you earn! You can spend your Reward Points on the many offers ALL – Accor Live Limitless has available for you!
Where can I view my Reward Points balance?To view the Reward Points you have accumulated by completing our surveys, you need to log into the ClubOpinions website. In your Dashboard section you can see how many Reward Points you have accumulated so far, and your recent survey history. Here is where you can find an overview of the surveys you have participated in.
How are Reward Points put into my ALL account?Your Reward Points are transferred and deposited into your ALL – Accor Live Limitless account upon completing a survey. Please note that it can take up to 3-5 days before your Reward Points appear in your ALL account. The amount of Reward Points will be outlined on the page prior to starting a survey.
How long does it take to transfer my Reward Points?It can take up to 3-5 days before your Reward Points appear in your account.
No. We do not sell the personal information of our members and we will never try to sell you a product or service.
Who can I talk to if I have any privacy concerns?Contact information is provided in our Privacy Policy which is linked from the bottom of the pages on the ClubOpinions website.
Why do you need my personal info?Generally, personal information is used: to communicate with you regarding ClubOpinions membership and survey participation and to tailor survey opportunities to you.
Badges are awarded to members who activate their account, continue to take surveys regularly, fill out their survey profile, and earn Reward Points.
There are five levels, Bronze for beginners, Silver, Gold, Platinum and our highest level, Diamond.
At every level there are key achievements (known as badges) awarded for your survey activity.
The membership levels are related to aspects of your membership, focusing on activities like taking surveys and earning Reward Points.
How do I level up?You can level up by unlocking all the achievements available at your current level in a 365 day period. For example, if you’re a Bronze member, you need to complete all the available badges relating to Bronze membership in order to level up and become a Silver member.
You can achieve badges for different levels above your own – for example, if you have completed 100% of your survey profile, you’ll get a Platinum status badge for that section – but you cannot reach Diamond level until you’ve achieved all badges within Platinum.
What is a Bronze member?Bronze members are just getting started. To reach Bronze status, all you have to do is sign up and activate your account.
What is a Silver member?Silver is the first step on the ladder.
To reach Silver status, members must:
- Complete 25% of their survey profile
- Take one survey in the last week
- Complete their first survey
Gold members are becoming regular survey takers.
To reach Gold, members must:
- Complete 50% of their survey profile
- Take a survey in two consecutive weeks
- Complete their 10th survey
Platinum members are active and regular survey takers who have almost completed their survey profile.
To reach Platinum status, members must:
- Complete 75% of their survey profile
- Take a survey in three consecutive weeks
- Complete their 25th survey
Diamond members have reached the top level. They have a complete survey profile, have completed fifty surveys (or more) and maintain regular survey activity.
To reach Diamond status, members must:
- Complete 100% of their survey profile
- Take a survey in four consecutive weeks
- Complete their 50th survey
To maintain your badge status, you must ensure that you continue to take surveys regularly – at least once a week. If you do not maintain your survey activity, your badge for consecutive surveys over one, two, three or four weeks will be lost and you’ll drop to the next level down.
Similarly you must keep your survey profile updated – some sections expire over time, such as technology, electronics and gadgets and automotive – so if you see your profile drop in percentage since you last logged in, check back and complete any sections within your survey profile that are less than 100% complete.